Refund policy
We want you to love your purchase, but if for any reason you are not completely satisfied, we’re here to help.
Returns Eligibility
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You can request a return within 3 days of receiving your order.
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Items must be unwashed, and in their original packaging with all tags attached.
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Returns will not be accepted for items that show signs of damage, or alteration.
Non-Returnable Items
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Signs of Damage, or Alteration
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Customized or made-to-order products
How to Initiate a Return
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Contact us through our burakfragrances@gmail.com with your order number.
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Our team will guide you through the return process.
Refunds
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Once we receive and inspect your returned item, we will notify you about the status of your refund.
- If approved, your refund will be processed within24 Hours to your original payment method.
Exchanges
- For exchanges, contact us within 72 hours of delivery.